Shipping & Delivery

LATEST NEWS:

What is the delivery time?

For the US, Canada, Australia and Europe, your parcel is generally dispatched within 4 to 72 hours maximum and delivered within 6 to 12 working days after the carrier updates your tracking number. If you live in another country or overseas, this time varies according to the usual shipping time to your destination. The orders are not shipped during the weekend. 

Where do you deliver?

Secure home delivery is possible in the US, Canada, Australia and Europe (longer delivery times for overseas territories).

How much does delivery cost?

Delivery costs are adapted to the destination, please proceed to the checkout page to calculate the amount.

Exchanges and returns

If you are not satisfied with your item, you have a 14-day withdrawal period from the date of receipt of your package. If this is your case, please contact us at the following address: support@rozeworld.com

However, if your item has a manufacturing defect or a fault that is not related to misuse, we will exchange it. You have 14 days after receiving your order to contact us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted. Orders returned with custom import fees on delivery will be declined and resent to you. 

Please note that, in line with our company policy, we do not provide a return label and do not refund return shipping costs. We highly recommend providing us with the tracking number here (this will also help us identify your order and process your refund faster). If your country of residence is not France, the shipping of your goods may take longer than expected.